Privacy & Cookie Policy

Hotel Contract Interiors Ltd
Privacy Policy

This Privacy Notice was published in May 2018. It takes effect from the 25th May, 2018.
We care about our customers and know that your privacy is important to you. This Privacy Notice is our way of telling you how we collect your information, why we need it, and how we use it.
For our website https://www.hci-uk.co.uk (the “Site”) and for information otherwise collected under this Privacy Notice, Hotel Contract Interiors Ltd (HCI) is the data controller that is responsible for your privacy. HCI Limited is located at Unit 6, Albion Trading Estate, Mill Street, Manchester M6 6LL.

SCOPE OF APPLICATION

This Privacy Notice applies to your use of the information you provide to us after being presented with or directed to this Privacy Notice. This could be, for example, when you share your information when calling our office or one of our representatives or send us a letter via postal mail, and of data we collect off our website.

INFORMATION WE COLLECT AND HOW WE USE YOUR INFORMATION

There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect from your use of the Site; (3) Information we collect from third parties.
We use your information in several different ways. What we do with your information depends on when we collect it and what we collect. We may anonymize your information for any purpose permitted by applicable laws.
Information you give to us
• Your name and contact details (such as your email address, mailing address, phone number and password)
• Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
• Your communications and contact history with us (such as communications with our social media channels)
• Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)

 

LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• for performance of a contract we enter into with you;
• where necessary for compliance with a legal or regulatory obligation we are subject to; and
• for our legitimate interests (as described within this policy), but only if your interests and fundamental rights do not override these interests

 

How we use information you give to us Why we collect it
Registration We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site, and to fulfil our contract with you when you place an order.

 

Accept payment, fulfil orders, provide refunds
We use your name and contact details to fulfil our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.
Sending you account information We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, or the terms and policies that apply to them.

To offer an improved user experience We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and to personalize and customize your experience. We have a legitimate interest in improving the Site and as well as user experience.

Analytics, training and quality assurance We may use information you provide to us to train our staff, improve our services, and perform other internal analytics and performance monitoring. This processing can be pursuant to your consent or pursuant to our legitimate interest in detecting and preventing fraud and improving our services and offerings.

Communication, marketing and advertising We may use information you provide to us to deliver and personalize our communications with you, this processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

 

Information we automatically collect from your use of the Site
• Your contact details you provide us with on the contact form on the website.
• Your name, email address and other contact information.

 

WHEN WE SHARE YOUR INFORMATION

We share your information with the following categories of recipients as an essential part of being able to provide the Site, and related services, including customer service, to you:

 

• Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.
• Professional service providers who help us run our business, such as invoicing platforms and email servers.
• Government and law enforcement agencies, to (i) comply with a legal process, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.
• staff members in order to facilitate the provision of goods or services to you

 

HCI do not share any information you have provided with any third parties or marketing organisations.
We use cookies when you visit our Site to analyze the web traffic, to optimize the performance and content of the website and to promote trust and security. Cookies are small text files that are stored by your Internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies:

 

• Functionality cookies, which allow you to navigate the site and use our features.
• Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site, and to identify ways to improve both its functionality and your browsing experience.
• Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.
You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site.

MARKETING AND ADVERTISING

If you provided your consent, we will send you marketing communications and materials by email and postal mail to keep you informed of new products, promotions, and other information we think may be of interest to you. You can stop receiving marketing messages from us at any time by clicking the unsubscribe link at the bottom of each promotional email. Once you do this, we will update your profile to ensure that you do not receive further marketing messages from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will not stop sending you administrative and services communications (such as order updates and other important or transactional information).
Please note that if you use more than one name or email address when communicating with HCI or using the Site, you may continue to receive communications from us to any name or email address not specified in your opt-out request.

OUR SECURITY MEASURES

We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. We use a PCI compliant secure credit card processor and do not save your full credit card number on our information systems while placing an order. If you have questions about the security of your information, please contact us on the details provided.

KEEPING YOUR INFORMATION

We will keep your information for as long as you have an account or as long as we need it to fulfil the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other legitimate business purposes (so long as keeping it for such purposes does not infringe upon your privacy rights).
When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.

YOUR RIGHTS AND CHOICES

You have the following rights related to the information that we maintain about you:
• The right to be informed about how your information is used. This is the reason we provide this Privacy Notice to you.
• The right to access the information we hold about you.
• The right to request the correction of inaccurate information we hold about you. You can correct some of this information in your account settings.
• In some circumstances, the right to request that we delete your information, or stop processing it or collecting it.
• The right to stop direct marketing messages, which you can do through your preferences or by clicking on any “unsubscribe” link in any marketing email you receive from us.
• The right to request that we transfer your information either to you or a third party.
• The right to complain to your data protection regulator.
If you want to exercise your rights or if you have any questions or concerns, please reach out to us using the contact information provided.

CHANGES TO THIS PRIVACY NOTICE

We may change this Privacy Notice from time to time to reflect new ways that we process your information. If we make significant changes that affect your information, we will provide you notice of such changes through the Site, by email, or some other means of contact. This notice will give you an opportunity to review the changes before we use your information in these different ways.

HOW TO CONTACT US

We always want to hear from our customers – especially with your questions, comments or concerns about our privacy practices. Please don’t hesitate to contact us by sending us an email at sales@hci-uk.co.uk or writing us at the address provided above.